Refund policy
Refunds and your rights
What you're buying
A Deep Dive is a digital report that's created and delivered to you straight away: $3.99 for one course, or $5.99 to compare up to three. There's no subscription.
Your right to cancel
Normally you can cancel an online purchase within 14 days. Because a Deep Dive is digital content delivered immediately, before you pay we'll ask you to:
☐ Agree that your report starts being created straight away, and acknowledge that you lose your 14-day right to cancel once it does.
If you don't tick this box, we can't start your report.
When we'll refund you anyway
Your legal rights still apply. We'll refund you, or run the report again for free if you'd prefer, if:
- your report didn't complete or didn't arrive,
- it's clearly about the wrong course, or doesn't work as described, or
- you were charged twice or charged the wrong amount.
Email [Contact email, e.g. hello@yourdomain] within 30 days with your report reference, or use the Report an error link on the report. We aim to reply within 7 days, and refunds go back to your original payment method.
What isn't a reason for a refund
Disagreeing with a verdict or estimate isn't on its own a fault in the report. But if you think something in it is wrong, please tell us. We review every error report and correct genuine mistakes.